Request Window
Return and exchange requests can be raised within 7 days of delivery. Requests after this window may not be accepted.
Returns
Return, Exchange & Refund Policy
We want every KidPot order to feel right. If something arrives damaged, incorrect, or size-related, raise a request from the Track Order page.
Eligible Condition
Items should be unused, unwashed, undamaged, and kept with tags, accessories, and original packaging wherever applicable.
Damaged or Wrong Item
If you receive a damaged, missing, or incorrect item, share clear photos and order details so our team can review the issue properly.
Size Exchange
Size exchanges depend on stock availability. If the requested size is unavailable, our team may suggest another option or an eligible refund path.
Refund Review
Approved refunds are processed after the returned item is received and checked. Refund timing depends on payment method, bank, and payment gateway timelines.
Non-returnable Items
Used products, washed clothing, hygiene-sensitive items, damaged packaging, and final-sale items may not be eligible for return or exchange.
How to Raise a Request
Use the Track Order page with your order number and mobile number, then select return or exchange where eligible.
Policy Note
Return and exchange requests are reviewed after delivery. Items must be unused, unwashed, and kept with original packaging and tags wherever applicable.